Team Wellness Center operates a 24-hour crisis and information call center to provide immediate assistance to individuals in need of crisis support.
The Call Center is staffed by trained professionals who can offer guidance and support for variety of mental health concerns, including depression, anxiety, suicidal thoughts, and substance use disorders. We also provide information on our services and can help callers connect with the appropriate resources in their community. Our crisis and information call center is available 24 hours a day, seven days a week, so that help is always just a phone call away. At Team Wellness Center, we are committed to providing compassionate and effective care to members in crisis, and our call center is just one way we support this mission.
Team Wellness Center recognizes that “a member in crisis” is part of the norm for our industry. Given the varying degrees of diagnoses and with individuals at different stages in their recovery, we must be prepared to respond to a crisis.
Often, the response to the crisis can be more traumatic to the member than the initial trigger and/or their traumatic history. Therefore, Team Wellness Center has developed a program that emphasizes a more gentle and immediate approach to psychiatric emergencies that treat the member in place, at the outpatient clinic where the event occurs. Our staff of psychiatric prescribers, nurses, and clinical therapists help the member to regroup, administer fast-acting medication (if necessary), and allows the member to rest in a quiet room that is welcoming and comfortable, away from the stimuli in the rest of the clinic. The member is under continuous watch and re-evaluation until the episode has passed and the treatment team clears them. No restraints are used.
The Stabilization On-site Program’s goal is to stabilize the symptoms and to engage or re-engage the individual in an appropriate treatment service to address the problem(s) that led to the crisis. The capacity for mobile outreach exists when an individual is unable or unwilling to come to the clinic service site. Services offered assist in reducing hospitalization without compromising clinical outcomes.
The SOS program’s benefits and successes includes:
The Crisis Addiction Response Team program (CART) dispatches a mobile outreach team to emergency departments at area hospitals to support individuals during a mental health or opioid related crisis. Individuals that have presented at a local ER for substance abuse and/or mental health care, are referred to Team by the releasing physician. To avoid releasing the member back to the streets where the chance of recidivism within a short period is highly likely, Team picks the member up, brings them to a clinic where the outpatient team assists them as needed. Team Wellness Center works with the hospital to ensure that the individual is getting the continuous care in an outpatient setting to reduce the likelihood of a going back to the ER.
Team Wellness Center’s Crisis SOS staff members are trained to manage the signs and symptoms of suicide ideation or support individuals after a suicide attempt. If you or someone you know may be contemplating suicide, call the Team Wellness Center 24 hour crisis line at 888-813-TEAM(8326).
You can also call the National Suicide Prevention Lifeline at 1-800-273-TALK(8255). For more information, visit www.suicidepreventionlifeline.org.
For more information on our call center, download the program description below.
If you have any questions, please fill out the form. Our friendly and knowledgeable staff are here to assist you.
Call Us:(888) 813-TEAM (8326)